Make sure that you are showing all of your contacts in the Contacts app, and not just some of them. To do so, open the Contacts app, press the back button to return to Lists, and select "All Contacts" or "All iCloud" as desired.
If that doesn't solve the problem, email us at donald@playaapps.com
This help article relates to the iPhone app called "Contacts Sync" which can be downloaded here:
https://apps.apple.com/us/app/contacts-sync-for-google-gmail/id454390333
Need help? You can email us at donald@playaapps.com
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